Flood Restoration NYC exists for the hour after water gets into a New York building, when people search for help and find directory lists and thin pages that say little about what to do. This site puts the useful part first: how to stay safe, what kind of water it is, what the cleanup involves, and who in a New York building does what. Then it connects you with someone who can do the work.
1.0 ft
What this site is
Flood Restoration NYC is an independent referral service, not a restoration company. When you send the form, your details go to an independent local restoration provider serving New York City, who can contact you, inspect and quote any work directly. You decide whether to hire them.
The site does not pump, clean, dry or repair anything itself, does not send anyone to your home, and is not an insurer or an insurance agent. It does not set the provider’s prices, and it cannot tell you what an insurer will pay. Sending the form is free and does not commit you to anything.
2.0 ft
Where it works
The form takes requests from all five boroughs: Manhattan, Brooklyn, Queens, the Bronx and Staten Island. It asks about the kind of building, from houses, two-family homes and brownstones to co-op and condo apartments, rentals, high-rises and storefronts, because who acts first after a flood depends on it.
3.0 ft
What the guides are built on
The guides on this site draw on published standards and official sources, named where they are used:
- The New York City Department of Environmental Protection, for the city’s kinds of flooding, catch basins, the Rainfall Ready guide and the mandatory downspout rule.
- NYC Health, for what Superstorm Sandy and Hurricane Ida showed about flooding and health in the city, and for the city’s mold rules.
- NYC Flood Maps and NYC Emergency Management, for flood zones and hurricane evacuation zones.
- NYC HPD and NYC311, for tenants’ and owners’ steps and what to report.
- FloodHelpNY, for backwater valves, basements and renters’ contents.
- FEMA and FloodSmart, the National Flood Insurance Program’s site, for flood zones and flood insurance basics.
- The US Environmental Protection Agency and the CDC, for flood cleanup safety, generators, mold and moisture.
- The ANSI/IICRC S500 water damage standard, as quoted in the IICRC’s 2026 position statement, for water categories.
- The New York State Department of Labor’s Mold Program.
Rules and guidance change, and some official pages are older than others; where that matters, the page says so and points you to the source to check.
4.0 ft
What it will not do
This site makes no promises about how quickly anyone arrives, what the work costs or what insurance covers. It names no provider, publishes no ratings or testimonials, and does not claim credentials for anyone. Before you hire, ask the provider directly about their insurance, the work they propose and the category of water they found, and get the quote in writing.
To send a request, use the form on any page or the contact page. Answers to common questions are on the questions page.
NowWater in the building?
Tell us where and what happened, and an independent local provider can contact you.